What should candidates do if they wish to appeal an examination decision?

The appropriate action for candidates who wish to appeal an examination decision is to follow the appeal policy outlined in the handbook. This policy serves as a formal procedure that guides candidates through the appeal process, ensuring that their request is handled consistently and fairly.

By adhering to the established guidelines in the handbook, candidates can provide the necessary documentation or evidence required for the appeal, which may include specific forms or deadlines that must be met. This structured approach benefits both the candidate and the certification body, as it promotes transparency and a clear understanding of the process involved in appealing an examination decision. Following these designated procedures also helps to ensure that the appeal is considered valid and can be properly evaluated by the appropriate personnel.

Other options, such as informing a supervisor or requesting a retake of the exam, do not address the formal appeal process and may not result in the desired outcome. Communicating with the certification board directly could be an option, but it may not follow the requisite protocol that is clearly defined in the handbook. Thus, option B stands out as the best approach for navigating the appeal situation effectively.